AceText™
Contact Information
Buying AceText
Please see our ordering pages for a detailed explanation of the various options you have to acquire one or more copies of AceText. All information about pricing, online (Internet) and offline (paperwork) ordering methods can be found there.
If you have a question that is not answered on the order page, you can email your question to sales@acetext.com.
Technical Support
If you have purchased a license to AceText you are entitled to free technical support via email. Before sending any messages, please make sure you are using the latest version. Check out the version history and download the most recent version if necessary. You can download the latest version at any time.
If the problem persists in the latest version, send an email to support@acetext.com and clearly explain what AceText is doing wrong and what it should be doing. It is also very helpful if you can describe which exact steps you can take to reproduce the problem. Finding out a way to reproduce a problem consistently is 90% of the total effort needed to fix it. Please also mention your AceText user ID in any message you send.
Other comments and suggestions regarding AceText are also welcome at the above address.
Feature Requests and Other Feedback
Every once in a while, somebody emails to ask if he or she can make some suggestions how to even further improve our software. Of course you can! How can we possibly improve our products if we do not listen to our customers? You can email your suggestions to the technical support address listed above.
Offline Contact
While email is by far our preferred communications method, you are most welcome to get in touch via more traditional ways:
Just Great Software Co. Ltd.
Attn: Mr. Jan Goyvaerts
337/105 Nonthaburi Rd
Muang, Nonthaburi, 11000
THAILAND
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