Before requesting technical support, please check the version history to see if you are using the latest version of AceText. We take pride in quickly fixing bugs and resolving problems in free minor updates. If you encounter a problem with AceText, it is quite possible that we have already released a new version that no longer has this problem.
AceText has a built-in Forum feature that allows you to easily communicate with other AceText users. If you're having a technical problem with AceText, you're likely not the only one. The problem may have already been discussed on the forums. So search there first and you may get an immediate answer. If you don't see your issue discussed, feel free to start a new conversation in the forum. Other AceText users will soon chime in, probably even before a Just Great Software technical support person sees it.
However, if you have purchased AceText, you are entitled to free technical support via email. The technical support only covers the installation and use of AceText itself. In particular, technical support does not cover learning and using regular expressions. The online forum does have a group devoted to learning regular expressions though.
To request technical support, please use the Support and Feedback command in the Help menu. This command will show some basic information about your computer and your copy of AceText. Please copy and paste this information into your email, as it will help us to respond more quickly to your inquiry. If the problem is that you are unable to run AceText, and thus cannot access the Support and Feedback command, you can email firstname.lastname@example.org. You can expect to receive a reply by the next business day. For a quicker turnaround, try the forums.
Feature Requests and Other Feedback
If you have any comments about AceText, good or bad, suggestions for improvements, please do not hesitate to send them to our technical support department. Or better yet: post them to the forum so other AceText users can add their vote. While we cannot implement each and every user wish, we do take all feedback into account when developing new versions of our software. Customer feedback is an essential part of Just Great Software.
"I've used EditPad and AceText for nearly 6 years and this is the first time I have had to ask for support. I've always thought that the products were superb but now I can also say that the support is first class."
— David Mawdsley
27 June 2010, United Kingdom
"As always, you are so prompt to help. And I wish to convey how much I appreciate both EditPad Pro and AceText. They have been programs that I use almost every day and I truly rely on these great software programs."
— Diane Greenberg
18 February 2010, California, USA